The following information contains answers to possible questions that may arise when you visit our shop.
Should you have any further questions, please call our Customer Services
which is available from Monday – Friday from 9:00 am to 5 pm on 1-877-239-0354 and they will be happy to help.
How does the shopping basket system operate?
You can reserve products by selecting the "ADD TO CART” button without making any commitment. You can view your shopping basket at any time by clicking on "cart" located at the top on the right. Products can be removed from the shopping basket by selecting the "REMOVE” button. If you wish to purchase the products in your shopping basket, select the "PROCEED TO CHECKOUT” button.
How can I pay?
We offer a range of payment options. We accept payments through VISA and MasterCard credit cards, American Express, PayPal.
Can I return my order?
Our policy lasts 15 day. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
How do I return my order?
Please use enclosed poly bag and Canada Post return label along with the electronic receipt at any Canada post outlet.
Do I need a customer account?
You can place an order with us even if you do not have a customer account. For the delivery, we only need your personal details, the delivery address, and the billing address. It is easier to place an order at our online shop if you have a customer account. It helps you to maintain an overview of your orders.
What should I do if I forget my password?
Protect your personal password and keep it in a safe place. If you should forget your password, you can request a new password by using the "FORGOT PASSWORD” facility. The email will contain a link to our website where you can create a new password.
Is it safe to order at Sandwich?
Yes it is. At https://www.sandwichfashion.ca, personal details are transmitted in encrypted form and are therefore protected against unauthorised access by third parties.
Is it safe to use credit cards?
We guarantee that your credit card payment is secure. Your payment details are reliably protected against unauthorised access on our secure server. All the information that you provide when placing your order is transferred in encrypted form. This particularly applies to credit card information. We make use of the SSL (Secure Socket Layer) coding system for this purpose. A credit card is one of the most secure payment methods when making a purchase on the Internet.
How can I contact Sandwich Customer Services?
You can contact us by sending an email to firstname.lastname@example.org or by telephoning 1-877-239-0354. We are available from Monday – Friday from 9:00 am to 5 pm.
When will I receive my order?
We will ship your order on the same working day, or the following working day at the latest.
Do I need to pay shipping costs for my order?
Orders are shipped by Canada Post and delivered anywhere in Canada. Free delivery with purchase of Canadian $100 or more excluding taxes. Only 10$ Canadian for orders of less than $100 in Canada.
Can I track my order?
Yes you can. If you go to your customer account, you can check the progress of your order at any time. In addition, you can also track your consignment on the Internet when it leaves our shipping warehouse. You will be sent an email containing the tracking number and a link to our shipping partner’s online portal for this purpose.
Where can I find an overview of my orders?
If you go to "My account”, you can view all your orders and returns under the "Delivery information” menu item.
What should I do if I receive the incorrect goods or if part of my order is missing?
If part of your delivery is missing, first check your delivery note to see whether all the items have been listed, or whether there is a note stating that some of your order will be sent in another delivery. If this is not the case, or if you have received the incorrect goods, please email us at email@example.com or telephone us on 1-877-239-0354.
We will make every effort to correct the mistake as quickly as possible. We are available from Monday – Friday from 9:00 am to 5 pm.